Support
SpecRecon is a bid-intelligence application for HVAC, mechanical and plumbing contractors. If you need help with the app on the web or on iPhone and iPad, this page is the place to start.
Contact support
We answer during normal business hours, Monday to Friday, US Central Time, and aim to reply within one business day. Please include your company name and, if your question is about a specific job, the project name or number.
Getting access
SpecRecon accounts are issued by your own company. If you work for a contractor that already uses SpecRecon, ask your administrator to create your account, or request one from the sign-in screen and your administrator will approve it. If your company does not use SpecRecon yet, email us at the address above and we will get in touch.
Signing in
- Forgot your password? Use Forgot password? on the sign-in screen and we will email you a reset link.
- Account not working yet? New accounts stay pending until an administrator at your company approves them. If it has been more than a day, ask your administrator to check the Admin screen, or email us.
- Want to look around first? Tap Demo Login on the sign-in screen. It loads a sample data set and needs no account or credentials.
Notifications
Email and text notifications are controlled per person and per notification type in Profile → Notification preferences. Text messages are off by default — adding your mobile number does not on its own opt you into texting. To stop texts you can turn the Text toggle off, or reply STOP to any message. Reply HELP for help. Message and data rates may apply. See our SMS opt-in page for details.
Deleting your account
You can delete your own account from inside the app at any time: open your profile (your name at the bottom of the sidebar, or the avatar on mobile), scroll to the Danger Zone, choose Delete account, and confirm. This removes your user account and personal profile. Project records belonging to your company are business records and stay with the company. If you would rather we do it for you, email support@specrecon.com from the address on your account.
Billing
SpecRecon is subscribed to by the contracting company, not by individual users, and is handled directly with us rather than through any app store. For invoices, renewals or changes to your company's subscription, email support@specrecon.com.
Privacy and data
Your company's project data is visible only to users in your company. We do not sell personal information and we do not use your data for advertising or tracking. Full detail is in our Privacy Policy.
See also our Privacy Policy, Terms & Conditions and SMS opt-in pages.